Steady Health is a full-stack healthcare provider that utilizes patient data and personalized coaching to help people with diabetes manage their blood sugar. 

ROLE

UX / UI Designer

DURATION

Feb - Mar 2019

In 3 weeks, we designed the full user experience for Steady’s first mobile application, along with a refreshed visual language and an accompanying implementation guide. Steady launched its app in early July and currently has an average 5-star rating in the App Store.

TEAM

Zack Meredith (Lead)

Josh Puckett (Mentor)

Sarah Jackson (Producer)

While there have been major technological advancements, diabetes care hasn’t really changed in the past 20 years.

Lack of Training

Diabetes data and technology has improved drastically in the past 5 years. There is a wealth of data from wearable devices, but clinicians don’t get any training in data analysis.

Fragmented Tools

This data comes from a variety of different apps and systems. While these tools demonstrate a patient’s current health state, they don’t prescribe how or if they’re improving.

Outdated Model

The traditional care model of quarterly visits has become less relevant as technology has advanced. Continuous data can be remotely collected, and patients can make their own adjustments.

Steady Health is a completely reimagined care model for diabetes, focused on data and experience, enabled by software.

CHAPTER 01

The Steady Way

Patients first experience the service by downloading the app and becoming a member. Members then visit Steady’s physical clinic in San Francisco for a scheduled onboarding session where they’ll speak with an endocrinologist.

After onboarding, members begin a 2-week tracking period where they’ll use the Steady app to log things like food consumption, physical activity, insulin doses, and constant glucose monitor (CGM) data.

After this tracking period, they’ll revisit the Steady clinic to understand how the things they tracked impact their health. Throughout their membership, patients will receive continuous coaching and communication with their care team through the app and annual in-person visits.

CHAPTER 02

Designing the Experience

The Steady team hired us to build upon their initial wireframes in order to design their first app. After creating a full interaction map to solidify the information architecture, we set out to create an experience that would enable its users to successfully manage their blood sugar through personalized care.

UX — 1 of 4

Home & Tracking

Users to track their information in 4 categories: Food or Drink, Insulin, Physical Activity, and Notes. All of these are accessible from the Home view. Users will often track multiple items per day, but are only required to track activity during the required initial 14-day tracking period.

It was important to structure Home so that users knew not to track all the time. Instead, we enabled maximum tracking only when the user was in a tracking period.

This would alleviate the consistent burden of an app like this from the users, making Steady unique from other tracking apps.

Start a Tracking Period

The use of the “Start Tracking” card places a lot of emphasis on engaging in a tracking period, but also takes up a considerable amount of screen space so that the user isn’t put off by an empty screen.

The added friction from the interstitial helps signify the change, ensuring that the user is ready. Please note, the tracking period also requires the connection of a CGM device that is typically connected during onboarding.

Edit a Tracking Period

Users can restart or stop the tracking period by clicking the Edit button at any time.